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Return Policy
To return a purchase, your item(s) must meet the following criteria:
• Be returned within 14 days of your delivery date
• Be in its original, unused, unaltered and unwashed condition
• Be returned with original tags and packaging
Footwear: Must be returned with the dust bag and original shoe box as these are considered part of the product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.
Damaged/defective items: If you believe an item to be defective or damaged, please contact our customer care team so that they can help resolve the issue.
Please note: Sale items are not eligible for return. All sales are final on underwear and socks due to hygiene reasons.
Return Process
Please contact us at customercare@kaikorero.com to request return instructions. KAIKORERO does not bear any responsibility for returns, so for added safety, please use a well-established courier and insure all packages with a tracking number.
Exchange Policy
We are unable to offer exchanges at this time. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Refund Policy
Once the returned merchandise has been quality checked and approved, KAIKORERO will issue a refund to the original method of payment and a confirmation email will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note that shipping fees are not refunded. This applies to both original and return shipping fees. The shipping fees for the return item(s) will be covered by the customer except when item has a serious defect.
You are responsible for any import duties incurred when returning item(s), Please note that we will deduct any eventual import duties related to your return from your refund.
Frequent Returns
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
KAIKORERO reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address at our discretion.
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